Conflict Management and Performance of Multigenerational Nurses at Haji Makassar Hospital

Patima; Aidah Fitriani; Musdalifah; Syamsiah Rauf; Rahmi Damis; Marzah Genta Ramadhani; syisnawati; Rasdiyanah; Eny Sutria; Ani Auli Ilmi; Ilhamsyah; Ahmad J; Mariam Mohd Nasir

doi:10.30994/jnp.v9i4.1169

Authors

Patima Universitas Islam Negeri Alauddin Makassar, Indonesia
Aidah Fitriani Universitas Islam Negeri Alauddin Makassar, Indonesia
Musdalifah Universitas Islam Negeri Alauddin Makassar, Indonesia
Syamsiah Rauf Universitas Islam Negeri Alauddin Makassar, Indonesia
Rahmi Damis Universitas Islam Negeri Alauddin Makassar, Indonesia
Marzah Genta Ramadhani Universitas Islam Negeri Alauddin Makassar, Indonesia
syisnawati Universitas Islam Negeri Alauddin Makassar, Indonesia
Rasdiyanah Universitas Islam Negeri Alauddin Makassar, Indonesia
Eny Sutria Universitas Islam Negeri Alauddin Makassar, Indonesia
Ani Auli Ilmi Universitas Islam Negeri Alauddin Makassar, Indonesia
Ilhamsyah Universitas Islam Negeri Alauddin Makassar, Indonesia
Ahmad J Universitas Islam Negeri Alauddin Makassar, Indonesia
Mariam Mohd Nasir M&T Network Consultansy Services Sdn Bhd, Selangor, Malaysia

DOI:

https://doi.org/10.30994/jnp.v9i4.1169

Keywords:

Conflict Management, Cross-Generational Nurses, Nurse Performance

Abstract

Background: Nurse performance plays a crucial role in the success of healthcare. However, nurses' performance can be affected by conflicts in the workplace, including intergenerational conflicts arising from differences in age, experience, and communication styles. Conflicts that are not managed properly have the potential to reduce teamwork and the quality of nursing services.

Objective: This study aims to determine the relationship between conflict management and the performance of multigenerational nurses at Haji Makassar Hospital.

Methods: This study used a quantitative research design with a cross-sectional approach. The variables in this study are: conflict management as an independent variable and nurse performance as a dependent variable. The sampling technique used was non-probability sampling with the total sampling method. The sample consisted of 80 nurses who met the inclusion criteria. Data were collected using a questionnaire on conflict management and nurse performance and analyzed using the Somers'D statistical test.

Results: The results showed that most of the multigenerational nurses had good conflict management (62.5%), and most also showed good performance (73.8%). The Somers'D statistical test revealed a p value of 0.020 (p < 0.05), which showed a significant relationship between conflict management and the performance of multigenerational nurses at Haji Makassar Hospital.

Conclusion: This study shows that effective conflict management contributes to improved performance of multigenerational nurses. Therefore, strengthening conflict management strategies through improved intergenerational communication and teamwork is needed to support the quality of nursing services.

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